Frequently Asked Questions

Shipping is always free at Eefje Elise. All products with engraved names/words/images/etc. are custom products, therefore the delivery time will be approximately 14-25 business days. All non-custom products will be delivered within 5-14 business days.

Our jewelry is made of high-quality stainless steel with a coating. Our jewelry is completely hypoallergenic and skin-friendly. Our premium coating ensures that even if the stainless steel contains nickel, it will not come into contact with your skin, making it ideal for people with a nickel allergy. Treat yourself to our beautiful jewelry and enjoy the comfort of carefree wearing.

We stand behind the quality of our products and want you to feel confident in your purchase. That’s why we offer a free 1-year warranty on all items. For added peace of mind, you can also purchase an extended warranty at checkout. Shop now and enjoy worry-free shopping.

Our jewelry is expertly crafted using the highest quality materials and is designed to last as long as possible. Rest assured that our jewelry does not contain any harmful substances, so you will not suffer from rust, tarnish, allergies or discoloration. However, if you ever experience any issues with your jewelry, please do not hesitate to contact us at info@eefjeelise.nl and we will be happy to help you find a solution. Your satisfaction is our top priority, and we stand behind the quality of our products.

Elevate your style with confidence knowing that our jewelry is made from high-quality materials that are designed to last a lifetime. We use the finest stainless steel, crystal, chains and other materials to create our jewelry.

We pride ourselves on using only non-toxic materials so you won't experience rust, tarnish, discoloration or allergies. Discover the joy of wearing our beautiful jewelry.

Our jewelry is designed to be versatile and can be worn by anyone, regardless of gender. While some jewelry has a more feminine design, the majority of our collection is gender neutral and can be styled to suit any taste. We believe that everyone should have the opportunity to enhance their style with our beautiful jewelry.

We offer free shipping on all orders within Europe. Enjoy the convenience of selecting your favorite jewelry without worrying about any additional costs. Effortlessly elevate your style and let us take care of the rest.

First of all, we are sorry to hear about your broken jewelry, and we are committed to solving the problem as soon as possible. Please send us an email at info@eefjeelise.nl, including a photo of the damaged item. Our team will work hard to find the best solution for you. Thank you for giving us the chance to make it right.

We are sorry to hear that the jewelry you received did not meet your expectations. We would like to make it right and help you find a solution. Please send us an email at info@eefjeelise.nl along with a photo of the item so that our team can help you resolve the issue as quickly as possible. Thank you for giving us the opportunity to resolve the issue.

To ensure the highest quality for your personalized jewelry, we recommend using high-resolution photos with the subject in the center of the frame. Avoid using dark photos, black and white photos, photos taken from a distance, images from printed photos, and low-quality images.

For jewelry with a projection crystal, such as our photo bracelet and heart photo necklace, all images are cropped to a square to fit the project crystal. We want you to cherish your personalized jewelry for years to come, and a high-quality photo is key to the most perfect result.

We care about the longevity of your jewelry, and we want to make sure you enjoy it for years to come. As a reminder, avoid showering with our stainless steel jewelry as this can affect the coating and its longevity. Thank you for taking care of your beautiful jewelry.

We use high-quality materials and technology to ensure that the image on our photo jewelry is long-lasting and does not fade easily. However, if you experience any issues with the image fading, please do not hesitate to contact us at info@eefjeelise.nl and we will be happy to help you find a solution. Customer satisfaction is our top priority and we stand behind the quality of our products.

We apologize for any inconvenience this delay has caused. Please email us at info@eefjeelise.nl with your order number and our customer service team will investigate the issue and provide an update on the status of your order. We appreciate your patience and understanding and will do everything we can to ensure you receive your order as soon as possible.

Thank you for your interest in our jewelry. We currently do not have a physical store and only sell our products online. However, we strive to provide the best possible shopping experience for our customers, with an easy-to-use website, secure payment options, and exceptional customer service. Please let us know if you have any questions or concerns, and we will be happy to assist you.

Absolutely! We are happy to accommodate special requests to make your jewelry even more unique and personal. Please send us an email at info@eefjeelise.nl with the details of your request, so we can inform you as best as possible. Some requests we can do for free, but if your request requires additional materials, labor or time, additional charges may apply. We want to make sure that your special request is carried out to your satisfaction, so please do not hesitate to contact us.